Frequently Asked Questions

How long does shipping take?

Shipping times vary depending on your location and the product. Estimated delivery times are shown on each product page. We'll send you a tracking number as soon as your order ships.

Do you offer returns?

Yes. If you're not satisfied with your purchase, please contact us within 30 days of receiving your order and we'll do our best to make it right.

How can I track my order?

Once your order ships, you'll receive a confirmation email with your tracking number. You can use this to track your order directly.

Where do you ship?

We currently ship to Canada and the United States. Additional regions may be available — please contact us if you're unsure.

How can I contact customer support?

You can reach us at shop.novanestlive@gmail.com. We aim to respond within 1–2 business days.