Return & Refund Policy

Your satisfaction is important to us. If you're not happy with your purchase, we're here to help.

Returns

We accept return requests within 30 days of delivery. Items must be unused and in their original packaging. Please contact us before returning any item.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within a reasonable timeframe.

How to Start a Return

Email us at shop.novanestlive@gmail.com with your order number and reason for return. We'll guide you through the process.